FAQs

  1. What should I do if I have a question about my order?

    • If you have a question about your order, please contact our customer support team via email, or use the contact form on our website. Be sure to include your order number for quicker assistance.

  2. How can I track my order?

    • After your order has shipped, you will receive an email with a tracking number. You can use this tracking number on the shipping carrier’s website to monitor your package's delivery status.

  3. What is your return policy?

    • We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please refer to our Return Policy page for detailed instructions on how to initiate a return.

  4. What if I received a damaged or defective item?

    • If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will assist you with a replacement or refund as per our policy.

  5. How can I change or cancel my order?

    • If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. Once an order has been shipped, we cannot make changes.

  6. Do you offer international shipping?

    • Yes, we offer international shipping. Shipping rates and delivery times will vary based on your location. Please check our Shipping Information page for more details.

  7. What payment methods do you accept?

    • We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. During checkout, you will see all available options.

  8. How can I contact customer support?

    • You can contact our customer support team via email, or by filling out the contact form on our website. Our support hours are Monday to Friday from 9 AM to 5 PM EST.

  9. What should I do if I forgot my account password?

    • If you forgot your password, click on the "Forgot Password?" link on the login page. You will receive an email with instructions to reset your password.

  10. Do you have a loyalty program or discounts?

    • Yes, we offer a loyalty program where you can earn points on your purchases. To stay updated on discounts and promotions, subscribe to our newsletter or check our website regularly.
  11. REFUNDS All sales are final and no refund will be issued.

For any additional questions or concerns, feel free to reach out to our customer support team! WE WILL NOT ACCEPT RETURNS IF YOU OPEN BOX & OR REMOVE ANY LABELS OR LIGHT CANDLE. PLEASE TAKE PHOTO & VIDEO BEFORE OPENING PACKAGE AS PROOF OF ANY DAMAGES.